kindly send "Branches" as a message on WhatsApp on 050 833 3537. A list of branches would be displayed, select the nearest branch, and the location would be shared with you.

Yes, you can receive documents through email or WhatsApp.

• For emails, the client would have to confirm some KYC questions and the recipient email address before the document can be sent.
• For WhatsApp, the client would have to reach out via 050 833 3537. Send "Documents" as a message and then select "Request Documents" and follow the procedure to get the document sent as a PDF.

The complaint team handles all customer complaints on all issues of clients. Kindly dial 030 7000 600 or text us via whatsApp on 050 833 3537. 

Returns are based on the performance of the underlying assets. Projections often use a compound interest growth model. For example, in some cases, MVest uses the previous year’s interest rate (e.g., 22%) as a basis for projections, though actual returns may vary. 

It takes within 24-72 hours for complaint resolution pending on the gravity of the situation at hand.

To change the number, you would have to visit the nearest Old Mutual branch to be assisted.

To cancel your policy, you will have to visit the nearest Old Mutual branch to be assisted.

• You can generate your policy statement directly on the Mobile app for your specific policy or scheme.
• Send "Document" as a message and select "Request Policy Statement" on our WhatsApp number, 050 833 3537. Kindly follow the procedue to retrieve your policy statement.

Yes, there is a 2% charge on a client's available balance when surrendering the policy.

• Instant claims can be requested via the Mobile app. Search for CLAIM on your active policy and complete the journey.
• Alternatively, reach out to us on WhatsApp via 050 833 3537. Send “Claims” as a message and an automated response would be generated with Claim options. Any of the selected options would be generated for you instantly.

Yes, payment method can be updated; the client can either visit the nearest Old Mutual branch or call the customer service number via 030 7000 600 for further assistance. Alternatively, you can pay outstanding premiums and contibutions via the mobile app and web app using the Pay Now feature.

Kindly visit the nearest Old Mutual branch to be assisted.

The policy would become inactive due to the inconsistency in the monthly contributions. You can activate it by visiting our branch for reactivation and settling outstanding premiums.

 You can open an MVEST account by:

• Completing the online registration form on our self service portal or mobile app.
• Visiting the MVest website: https://www.oldmutual.com.gh/mvest/
• Speak to a relationship manager

 Yes. MVest partners with licensed fund managers and custodians regulated by the relevant financial authorities. Your investments are professionally managed and held securely.

Yes, MVEST allows flexible withdrawals, with a minimum contribution of six(6) months period after first payment. The withdrawal process typically takes 1–3 business days. 

You can monitor your investments through:

• Your MVest dashboard on the self service portal or mobile app. You can download the app on IOS on
• Quarterly statements are also sent to your registered email.

 You can fund your account using:

• PayNow feature on mobile app (MTN, Telecel, AirtelTigo). 
• Bank transfers.

 You can reach the MVest support team through:

• Email: trust@oldmutual.com.gh
• Phone: 0303968667