Claims

There are the various types of claims you can make.

Partial Withdrawals

You can make partial withdrawals or policy loans if you have Special Investment Plan or an Educator Plan policy, after an initial period of thirty six months. With a Special Investment Plan, you can make subsequent withdrawals after one year. If you have an Educator policy, you can make two withdrawals within a year.

In applying for the policy loan, you need to write a formal letter notifying the company of your intention to make a partial withdrawal and attach a valid identification document, and the original policy document.

If you visit our head office, it may take up to 2 hours to access your loan. If you visit a regional branch, you will receive a cheque within three to four working days.

Policy Surrenders

Surrender is the sum of money Old Mutual would pay you in the event you voluntarily terminate your policy before its maturity or the insured event occurs.

After an initial period of thirty six months, you can surrender your Investment and Educator policies for their cash value. You are required to write a formal letter notifying the company of your intention to surrender and attach a valid identification document, and the original policy document that is being surrendered.

Customers on a government payroll or who have other source deductions, please ensure that your premium deductions are stopped before the surrender is executed.

If you visit our head office, it may take up to 2 hours to access your loan. If you visit a regional branch, you will receive a cheque within three to four working days.

Maturity Claim

You can apply for the cash value of your Special Investment Plan and Educator policy when the policy reaches it's maturity date.

As in the case of the above two claim types, you will need a formal letter, a valid identification card and your original policy document. If you visit our head office, maturity claims may be completed within two hours once all the required documentation is complete.

Personal Accident Claims

To make a claim under the Personal Accident Cover, you will need to submit your original policy document, a valid identification card and proof of the injuries sustained as a result of an accident.

A medical doctor's report and/or proof of payment for treatment of injuries will suffice. It usually takes up three to four days to process this type of claim.

Disability Claims

You can apply for a disability claim under the Personal Accident Cover, the Mortgage Protection Policy, the Keyman Assurance Policy and other Term Assurance Covers. You will need a valid identification card, a formal letter of notification, your original policy document and a medical report by a qualified medical practitioner.

Disability claims are usually concluded within three to four days upon submission of all required documentation.

Death Claims

Death claims may arise under all of Old Mutual Investment and Pure Risk Insurance Covers. You are required to submit a valid identification card, a notification letter, an original or certified death certificate/medical certificate of cause of death and your original policy document.

If you are applying as a beneficiary or on behalf of minors, you will have to swear an affidavit to that effect. A maximum of five working days is allowed for processing of death claims.